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Terms & conditions

LEGAL :

PRIVACY

Any information that we receive from you is strictly confidential and will solely be used by Sacré Fils online store. The information provided will not be shared with any outside party, and will be used for the purposes of managing and developing this website only.

CONSENT

By using our website and providing the requested information (shipping address, telephone number, and e-mail address), you accept that we stock and use this information. Should our confidentiality policy change, we will publish all modifications in these pages to keep you well informed.

 

ORDERS & RETURNS :

ORDER STATUS

From Monday to Friday, orders confirmed before 12 p.m. Eastern time are dispatched on that day. Orders confirmed on Saturdays, Sundays or Federal Holidays will be processed on the following business day. After receiving your shipping confirmation email, please allow up to 1 business day for your tracking information to update with our transportation partner.

SHIPPING POLICY

We offer Canada shipping with Canada Post. Typical transit time is between 2-7 business days. Orders are shipped on business days only (Monday to Friday). Expect your package to be shipped out in the next 2 business days following the day you place an order. Should the delay be longer, we will contact you to let you know. During maple season, delivery time may vary depending on the production.

EXCHANGE POLICY

No products can be exchanged or refunded, except for a defective product or an error occurred with your order. If necessary, we will pay the shipping costs.

If you have questions about your order, please email us at jgiguere@sacrefils.com or call us at 418 655-3028.